Despite the wealth of information available to us these days, many of today’s best and brightest business leaders still make poor decisions. This is unfortunate, because sound decision making is at the heart of every company’s success.
If you’re like most businesspeople, you’d do almost anything to avoid a fearful,
tearful, or angry client. Joseph Callaway, who has helped many people through
the worst times of their lives, urges you to change the way you view these customers
in distress. Not only might you change their lives, you might change yours.
It has become popular for political candidates to ask, “Are you better off now than you were four years ago?” And while Americans should certainly give it some thought as they head to the polls, financial counselor and best-selling author Eric Tyson says ensuring you are better off in 2016 depends upon the financial choices you make today.
When looking to revolutionize the way your company approaches service, you might
think it’s best to slowly ease into things—to start with one group of employees and let
the new initiatives flow to the rest of the company. Actually, says Ron Kaufman, the
opposite is usually true. When you want a revolution, you need to go big and go fast!
It’s not easy to stop thinking about your own needs and start thinking about the client’s. In fact, it goes against the grain of human nature. And yet, it’s the magic bullet that makes everything else fall into place. Joseph and JoAnn Callaway, authors of Clients First, explain precisely how to make the shift.